Social responsibility as a management system

Abstract

Purpose: The aims of this research was to demonstrate what IQNet SR10 certification of a Social Responsibility management system means to companies. From the wide range of existing certifications, we identified the added value of having the IQNet SR10 standard by showing a specific company’s situation before and after certification.

Design/methodology/approach: We used an exploratory study of items of Social Responsibility management system certification (IQNet SR10) to develop a qualitative questionnaire. The questionnaire was then administered to the company under study to determine the added value to companies of holding this certification.

Findings and originality/value: The study describes how social responsibility (SR) management system certification benefits a company, what way of doing things it identifies in a company, and what effort is required to maintain the certification. It also highlights a way of managing companies that is focused on their survival, as management systems must provide economic, social and environmental added value for companies to have a future in an internationalised world that requires credentials to prove it.

Research limitations/implications: The main limitation of this study is that it is based on the results of just one company, because few companies currently have this certification. To continue with this area of research in the future, we hope to obtain information about IQNet SR10 certification from other companies.

Practical implications: The study demonstrates the need for certifications in the field of Social Responsibility in today's business world, to be in line with the normal dynamics of economy activity in different sectors, and for companies of assorted sizes to enjoy an added value that makes them more competitive.

Social implications: The study identifies a new business management system, in line with the necessary Social Responsibility of companies today. This system must be integrated into business models to facilitate current business dynamics at international level, with appropriate certifications that show companies’ good economic, social and environmental behaviour.

Originality/value: The study identifies a business management system that continuously organises and improves the performances of a company in the area of Corporate Social Responsibility, through audited certification that enhances the competitivity of companies that hold the international standard. The study also demonstrates the need for a management system to integrate into business models.