Job satisfaction and organizational commitment in human resources in the hotel sector of Cordoba (Spain): Influence of the type of contract and working day

Francisco González Santa Cruz, Tomás López-Guzmán, Sandra María Sánchez Cañizares


Purpose: This paper aims to analyze the situation of job satisfaction and organizational commitment in the hospitality sector in Cordoba (Spain), trying to analyze the possible influence or relationship between contractual typology and time dedication to both constructs.

Design/methodology/approach: Initial theoretical study of constructs and certain independent variables, design of a field work, approach of a number of assumptions associated with the study variables and application of statistical techniques, which lead, finally, to the main results and conclusions emanating from them.

Findings and Originality/value: Contributions and Results: workers under permanent employment relationships have a higher level of organizational commitment, but not in the case of job satisfaction given its cyclical more than global character. Meanwhile, when the employees have a time part-time dedication their commitment is higher, as it allows a better reconciliation of work and family life.

Research limitations/implications: To progress in research on these constructs it would be desirable to develop official statistical sources, allowing results which lead to the establishment of labour policies aimed at improving the welfare of workers.

Practical implications: Among other programs, systems strategic compensation and performance evaluation can be better focused through knowledge of how the contractual relationships and time commitment of persons to whom they are addressed, influence the satisfaction and commitment of these.

Originality/value: The better understanding of the relationships in the field of study of this article, allows hotel managers to adopt measures that encourage satisfaction and commitment of its human resources, through the pursuit of stable labour relations that allow reconciliation of family and working life.


Job satisfaction, organizational commitment, hotels

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This work is licensed under a Creative Commons Attribution 4.0 International License

Intangible Capital, 2004-2024

Online ISSN: 1697-9818; Print ISSN: 2014-3214; DL: B-33375-2004

Publisher: OmniaScience