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Priyono, Anjar, Universitas Islam Indonesia, Indonesia

Vol 13, No 5 (2017) - ARTICLES
Improving service quality of hospital front office using an integrated Kano model and quality function deployment
Abstract PDF[en] HTML[en]

This work is licensed under a Creative Commons Attribution 4.0 International License

Intangible Capital, 2004-2024

Online ISSN: 1697-9818; Print ISSN: 2014-3214; DL: B-33375-2004

Publisher: OmniaScience